Privacy Policy
Your privacy matters to us. Here's how we protect and handle your information.
1 Information We Collect
At arionvelstiq, we collect information you provide directly to us when creating an account, participating in our financial education programs, or contacting our support team. This includes your name, email address, phone number, and professional background details relevant to your learning goals.
Personal Information Types:
- Contact details including name, email, and phone number
- Professional background and experience level
- Learning preferences and course progress
- Communication history with our support team
- Payment information for course enrollments
- Device and browser information for technical support
We also automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, and pages visited. This data helps us improve our platform's performance and user experience.
2 How We Use Your Information
Your information serves several important purposes in delivering our educational services. We use personal data to customize your learning experience, send relevant course updates, and provide technical support when needed.
Educational Purpose: All data collection directly supports your learning journey and helps us deliver personalized financial education content that matches your experience level and interests.
We analyze usage patterns to understand which educational materials are most effective, allowing us to continuously improve our course content. Your progress data helps our instructors identify areas where students commonly need additional support.
Communication is another key use of your information. We'll send important updates about your enrolled courses, notify you about new learning opportunities that match your interests, and respond to your support inquiries promptly.
3 Information Sharing and Disclosure
arionvelstiq operates under strict data sharing principles. We never sell your personal information to third parties, and we only share data in specific circumstances that directly benefit your educational experience or fulfill legal requirements.
Limited Sharing Scenarios:
- Educational partners who provide specialized course content
- Technical service providers who maintain our learning platform
- Payment processors for secure transaction handling
- Legal authorities when required by Australian law
- Professional organizations for certification verification
When we work with external educational partners to deliver specialized courses, we may share relevant learning progress information to ensure continuity in your educational journey. These partners are contractually bound to protect your privacy with the same standards we maintain.
4 Your Privacy Rights
Under Australian privacy legislation, you have comprehensive rights regarding your personal information. We've designed our systems to make exercising these rights straightforward and efficient.
Access Right
Request a complete copy of all personal information we hold about you, including learning progress and communication history.
Correction Right
Update any incorrect or outdated information in your profile or learning records at any time.
Deletion Right
Request removal of your personal data, subject to our legal obligations for educational record keeping.
Portability Right
Receive your learning progress and achievements in a format that can be transferred to other platforms.
To exercise any of these rights, simply contact our privacy team using the details provided below. We'll respond to your request within 30 days and guide you through any necessary verification steps.
5 Data Security and Protection
Protecting your information is fundamental to everything we do at arionvelstiq. We employ multiple layers of security measures, from encrypted data transmission to secure server infrastructure hosted in Australian data centers.
Security Measures: All sensitive data is encrypted both in transit and at rest. Our systems undergo regular security audits, and our staff receive ongoing privacy training to maintain the highest protection standards.
Access to your personal information is strictly limited to authorized team members who need it to provide your educational services. We maintain detailed access logs and conduct regular reviews to ensure data handling compliance.
In the unlikely event of a data security incident, we have established procedures to contain the issue quickly and notify affected users within 72 hours, along with relevant authorities as required by Australian privacy laws.
6 Data Retention and Deletion
We retain your personal information only as long as necessary to provide educational services and comply with legal requirements. Different types of information have different retention periods based on their purpose and regulatory requirements.
Course enrollment and progress data is typically retained for seven years to support ongoing learning paths and professional development verification. Contact information and communication records are kept for three years after your last interaction with our platform.
Retention Periods:
- Active learning data: Duration of enrollment plus 7 years
- Contact and communication records: 3 years from last contact
- Payment and billing information: 7 years for tax compliance
- Website usage analytics: 2 years for platform improvement
- Support ticket history: 5 years for service quality tracking
When retention periods expire, we securely delete or anonymize your information using industry-standard data destruction methods. You can request earlier deletion of certain data types, though some information may need to be retained for legal compliance.
7 International Data Transfers
While arionvelstiq primarily operates within Australia, some of our educational technology partners are located internationally. When we transfer data overseas, we ensure appropriate safeguards are in place to maintain your privacy protection.
Any international transfers are conducted under approved transfer mechanisms, including standard contractual clauses and adequacy decisions recognized by Australian privacy authorities. We maintain the same level of protection regardless of where your data is processed.
Geographic Safeguards: We primarily use Australian and European Union service providers that meet or exceed local privacy standards. Any data processing outside these regions requires additional contractual protections and ongoing monitoring.
8 Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your learning experience and understand how our platform is used. These technologies help us remember your preferences, maintain your login session, and provide personalized course recommendations.
We use both essential cookies that are necessary for basic platform functionality and optional analytics cookies that help us improve our services. You can control cookie settings through your browser, though disabling certain cookies may limit platform features.
Third-party cookies from our educational partners may also be present to deliver integrated learning content and track course completion for certification purposes. These cookies are subject to their respective privacy policies, which we review regularly for compliance.
9 Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our services, technology, and legal requirements. When significant changes occur, we'll notify you through email and prominent website notices at least 30 days before implementation.
Minor updates that don't affect how we handle your personal information may be implemented immediately with notification through our website. We encourage you to review this policy periodically to stay informed about our privacy practices.
Your continued use of arionvelstiq's services after policy updates constitutes acceptance of the revised terms. If you disagree with changes, you can contact us to discuss your concerns or exercise your right to data deletion.